Terms And Conditions
We offer free delivery within the Perth metropolitan area.
60km in and around Perth.
Delivery Perth metropolitan area
7-10*
Business Days
Australian Shipping
7-14*
Business Days
Store Pickup
Pickup from Landsdale, WA, AUS
Processed on Weekdays Only
Pick up available by appointment only
*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.
Christmas & Sale Periods
During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please contact our customer service team via email Sales@AquaMat.com.au
COVID-19 Australia
Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.
Returns Policy
ORDER INFORMATION
Can I change my order once I have placed it?
Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.
RETURN CONDITIONS
Can I return an item?
We are happy to accept the return of an item for a credit note. On the strict conditions:
• That the item is within 20 days of purchase.
• The product is unused, and in original condition.
• Item/s must have all tags still attached.
No returns on sale items, for change of mind.
FAULTY ITEMS
I received a faulty item. What should I do?
In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:
• Significantly different from the description shown
• If it is faulty and can't be easily fixed or replaced.
•
We do not offer refunds for change of mind or incorrect selection of size.
The AquaMat Team pride themselves in checking all items and thoroughly inspecting, all goods before they are sent out to you.
All flotation devices mentioned on this web site are for recreational use only.
They are not to be used as swim "aids" and NOT life saving devices.
Children should be supervised at all times.
If you have any questions please email us at sales@aquamat.com.au
60km in and around Perth.
Delivery Perth metropolitan area
7-10*
Business Days
FREE 60km radius around Perth
7-14*
Business Days
$150
Pickup from Landsdale, WA, AUS
Processed on Weekdays Only
Pick up available by appointment only
FREE
Christmas & Sale Periods
During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please contact our customer service team via email Sales@AquaMat.com.au
COVID-19 Australia
Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.
Returns Policy
ORDER INFORMATION
Can I change my order once I have placed it?
Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.
RETURN CONDITIONS
Can I return an item?
We are happy to accept the return of an item for a credit note. On the strict conditions:
• That the item is within 20 days of purchase.
• The product is unused, and in original condition.
• Item/s must have all tags still attached.
No returns on sale items, for change of mind.
FAULTY ITEMS
I received a faulty item. What should I do?
In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:
• Significantly different from the description shown
• If it is faulty and can't be easily fixed or replaced.
•
We do not offer refunds for change of mind or incorrect selection of size.
The AquaMat Team pride themselves in checking all items and thoroughly inspecting, all goods before they are sent out to you.
All flotation devices mentioned on this web site are for recreational use only.
They are not to be used as swim "aids" and NOT life saving devices.
Children should be supervised at all times.
If you have any questions please email us at sales@aquamat.com.au
